January 2023

311 performance data

This information includes data about the number of interactions through our various channels (calls, e-mails, online, and mobile app) and other service measures. This information can help our customers understand the various services we provide, the volume of requests received at 311 and what our overall trends are in providing customer service to the Citizens of Winnipeg.

Total incoming calls

This chart provides trends of weekly call volumes received by Winnipeg 311 for the period beginning on the Monday for each week shown.

Service request vs information request

This chart displays a breakdown of the activity of interactions at 311. Service requests are classified as interactions where a reference number is provided to the citizens for follow up and tracking purposes. Information requests are volumes of interactions where no additional action is required to be taken by the City to address the issue.

Service requests by department

This chart provides a breakdown of the percentage of 311 service requests by department.

Interactions by channel

This chart provides a breakdown of 311 service requests received by channel. In August 2013, 311 launched the "Winnipeg 311" mobile app enabling the public to instantly submit service requests via their smartphones without the need to call the 311 Contact Centre.

Top 10 service requests

This table details trends of the top 10 service requests generated in a given time period.

Top 10 information requests

This table details trends of the top 10 requests for information generated in a given time period.

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Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

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Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.