Site Accessibility Information Access Key 1 to Skip to Top Navigation Access Key 2 to Skip to the Three One One link Access Key 3 to Skip to City of Winnipeg Main Menu Access Key 4 to Skip to Left Navigation Menu Access Key 5 to Skip to Content area Access Key 6 to Skip to Right Sidebar content area Access Key 7 to Skip to Footer Links

Protect yourself

Unnecessary and expensive door-to-door water testing and treatment sales

The City of Winnipeg is aware that some residents have been approached by private companies claiming to provide unnecessary and expensive water testing or treatment solutions "approved" by the City of Winnipeg. Here's what you need to know if you receive a visit like this at your home:

  • The City of Winnipeg does not authorize door-to-door salespersons to perform water quality testing.
  • Occasionally, City of Winnipeg staff will contact homeowners regarding water quality issues. In all cases, our staff will have identification to verify that they are City employees - and on no occasion will City staff attempt to sell any product.
  • If someone visits your home claiming to be a City of Winnipeg representative, ensure to ask for photo ID before allowing them to enter your home. All City employees will have official City of Winnipeg photo identification. If you have any concerns about the identification of a City employee, contact 311.
  • In most cases, the person asking for a water sample is not a City of Winnipeg employee, but is representing a private company that sells home water treatment equipment.
  • These private companies use a variety of methods to convince homeowners to purchase expensive home water treatment/filtration systems.
  • Door-to-door water tests do not tell you about water safety.
  • Homeowners should use discretion if presented with information indicating that their tap water requires additional treatment, especially if they are being pressured to sign contracts right away, or advised that prices offered are only available for a limited time.
  • The drinking water provided by the City of Winnipeg meets or outperforms the safety and quality standards set by provincial regulators. Information about our water quality, the steps we take to ensure our water is safe, as well as the results of our rigorous testing, is available on
  • If you have any questions regarding Winnipeg's drinking water, feel free to contact 311.

False water turn off text message notices

The City of Winnipeg is aware that some residents may have received a notice via text message informing them that their water service is being turned off. These text messages are not sent by the City of Winnipeg.

If the water needs to be turned off for a water main repair, residents will be notified by letter. In the case of a water main break, there usually isn't time to notify residents before the water is turned off. The water can flood streets and private property causing damage and safety hazards, and must be controlled as quickly as possible.

Residents can also find out which water mains are turned off for repairs by visiting MyUtilityInfo to view our water main activities map.

Last updated: November 13, 2019

Was this information helpful?

How can we make this web page better?

Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

Ces renseignements sont-ils utiles?

Comment pourrait-on améliorer cette page Web?

Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.