Protect Yourself – Water Testing/Services

The City of Winnipeg is aware that residents may be the target of possible fraud or scams related to their water service, including:

  • Receiving text messages about water service turn-off
  • Having salespeople from private companies come to their door step who:
    • Provide incorrect information about water services
    • Attempting to sell water treatment systems

The City does not send text messages about turning off your water service. We deliver letters to residents for any planned work that requires water to be turned off. For emergency repairs, like a water main break, residents will not receive notification. You can also visit MyUtilityInfo to see what water main work may be happening in your area.

The City does not endorse any private company that tests water quality, water safety, or sells treatment systems. The City's water is safe, and meets or outperforms all safety and quality regulations.

If there is ever a water quality issue impacting your home, a City of Winnipeg employee will contact you. A City employee will never attempt to sell any product.

Before letting anyone into your home, ask for photo identification. All employees have City-issued photo identification. If you have any concerns about the identification of a City employee, contact 311.

If you think that you have been the target of fraud or a scam, you can learn how to protect yourself from the Winnipeg Police Service.

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Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

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Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.