Our Performance Measures and Results
Audit Department Balanced Scorecard
Customer and Stakeholder Perspective
Strategy | Performance Measure | 2018 | 2019 | 2020 | Target |
---|---|---|---|---|---|
Support the achievement of transparent, efficient and effective City government services | # of reports issued | 23 | 33 | 25 | 25 |
The audit report was relevant and addressed the priority issues (out of 5) | 5 | n/a 1 | 5 | 4 | |
The audit recommendations are 'value-added' (out of 5) | 4 | n/a 1 | 4 | 4 | |
Audit recommendations accepted | 100% | 100% | 100% | 95% | |
Audit recommendations implemented | 66% | 62% | 70% | 70% |
Financial Accountability Perspective
Strategy | Performance Measure | 2018 | 2019 | 2020 | Target |
---|---|---|---|---|---|
Deliver value-added, cost-effective and innovative audit services | Operating Budget variance | -16% | -3% | -3.6% | 0% |
Cost per billable hour | $127.73 | $157.2 2 | $132.51 | $247.00 3 | |
Cost savings/avoidance identified through Audit services | $0 | $0 | $0 | n/a |
Internal Processes Perspective
Strategy | Performance Measure | 2018 | 2019 | 2020 | Target |
---|---|---|---|---|---|
Complete the projects identified in the audit plan and report results to stakeholders | % completion of Audit Plan | 79% | 88% | 93% | 100% |
% Target budget hours met within 10% | 96% | 100% | 97% | 80% | |
Direct project hours (as % of total hours) |
73% | 76% | 75% | 75% | |
Assurance Services (as % of direct hours) |
82% | 71% | 79% | ≥75% | |
Advisory Services (as % of direct hours) |
9% | 8% | 2% | ≤10% | |
Investigation Services (as % of direct hours) |
9% | 21% | 19% 4 | ≤15% |
Learning and Growth Perspective
Strategy | Performance Measure | 2018 | 2019 | 2020 | Target |
---|---|---|---|---|---|
Promote a respectful, team-oriented and professional workplace | Staff complement | 6.72 | 6.72 | 6.72 | 6.0 |
Number of Auditors (FTE) to total organizational staff | 1:1371 | 1:1359 | 1:1361 | 1:940 5 | |
% of Auditors with professional designations | 100% | 100% | 100% | 100% | |
Annual performance review for each employee | 100% | 100% | 0% 6 | 100% | |
Number of training hours per FTE | 43 | 40 | 51 | 40 | |
Average level of staff satisfaction per annual survey (out of 7) |
5.9 | 6.5 | 6.8 | 6.0 |
1 No surveys issued/received during year.
2 Fluctuation due to employee vacancies and additional hours dedicated to performance management.
3 Based on an analysis of local professional services firms in 2020, a fully blended (senior manager to junior) equivalent rate.
4 Investigation Services were supplemented with resources from external professional services firms.
5 Based on an analysis of five (5) major Canadian cities municipal audit offices in 2019.
6 Annual performance reviews suspended for 2020 due to COVID-19.
Last update:
February 18, 2021