National Day for Truth and Reconciliation – Saturday, September 30. View holiday hours for City of Winnipeg facilities and services from September 30 to October 2.
Our Performance Measures and Results
Audit Department Balanced Scorecard
Customer and Stakeholder Perspective
| Strategy | Performance Measure | 2018 | 2019 | 2020 | Target |
|---|---|---|---|---|---|
| Support the achievement of transparent, efficient and effective City government services | # of reports issued | 23 | 33 | 25 | 25 |
| The audit report was relevant and addressed the priority issues (out of 5) | 5 | n/a 1 | 5 | 4 | |
| The audit recommendations are 'value-added' (out of 5) | 4 | n/a 1 | 4 | 4 | |
| Audit recommendations accepted | 100% | 100% | 100% | 95% | |
| Audit recommendations implemented | 66% | 62% | 70% | 70% |
Financial Accountability Perspective
| Strategy | Performance Measure | 2018 | 2019 | 2020 | Target |
|---|---|---|---|---|---|
| Deliver value-added, cost-effective and innovative audit services | Operating Budget variance | -16% | -3% | -3.6% | 0% |
| Cost per billable hour | $127.73 | $157.2 2 | $132.51 | $247.00 3 | |
| Cost savings/avoidance identified through Audit services | $0 | $0 | $0 | n/a |
Internal Processes Perspective
| Strategy | Performance Measure | 2018 | 2019 | 2020 | Target |
|---|---|---|---|---|---|
| Complete the projects identified in the audit plan and report results to stakeholders | % completion of Audit Plan | 79% | 88% | 93% | 100% |
| % Target budget hours met within 10% | 96% | 100% | 97% | 80% | |
| Direct project hours (as % of total hours) |
73% | 76% | 75% | 75% | |
| Assurance Services (as % of direct hours) |
82% | 71% | 79% | ≥75% | |
| Advisory Services (as % of direct hours) |
9% | 8% | 2% | ≤10% | |
| Investigation Services (as % of direct hours) |
9% | 21% | 19% 4 | ≤15% |
Learning and Growth Perspective
| Strategy | Performance Measure | 2018 | 2019 | 2020 | Target |
|---|---|---|---|---|---|
| Promote a respectful, team-oriented and professional workplace | Staff complement | 6.72 | 6.72 | 6.72 | 6.0 |
| Number of Auditors (FTE) to total organizational staff | 1:1371 | 1:1359 | 1:1361 | 1:940 5 | |
| % of Auditors with professional designations | 100% | 100% | 100% | 100% | |
| Annual performance review for each employee | 100% | 100% | 0% 6 | 100% | |
| Number of training hours per FTE | 43 | 40 | 51 | 40 | |
| Average level of staff satisfaction per annual survey (out of 7) |
5.9 | 6.5 | 6.8 | 6.0 |
1 No surveys issued/received during year.
2 Fluctuation due to employee vacancies and additional hours dedicated to performance management.
3 Based on an analysis of local professional services firms in 2020, a fully blended (senior manager to junior) equivalent rate.
4 Investigation Services were supplemented with resources from external professional services firms.
5 Based on an analysis of five (5) major Canadian cities municipal audit offices in 2019.
6 Annual performance reviews suspended for 2020 due to COVID-19.
Last update:
February 18, 2021