Transit bus delays and cancellations possible beginning Monday, Nov 27. Check your bus schedule online before heading out.
Frozen pipe statistics
Should I be running my water to prevent a frozen pipe?
Unless the City advises you to run your water to prevent the water pipe from freezing, you should not be running your water continuously.
Date | Location of frozen water infrastructure | Maximum frost depth 3 |
Average response time - City forces 4 | |||
---|---|---|---|---|---|---|
City's portion of the pipe |
Property owner's pipe |
Internal plumbing 1 |
Other 2 | |||
As of June 2 |
14 | 20 | 71 | 0 | - | Same day |
As of May 26 |
14 | 20 | 71 | 0 | - | Same day |
As of May 19 |
14 | 20 | 71 | 0 | - | Same day |
As of May 12 |
14 | 20 | 71 | 0 | - | Same day |
As of May 5 |
14 | 20 | 71 | 0 | - | Same day |
As of Apr 28 |
14 | 20 | 71 | 0 | - | Same day |
As of Apr 21 |
14 | 20 | 71 | 0 | - | Same day |
As of Apr 14 |
14 | 20 | 71 | 0 | - | Same day |
As of Apr 7 |
14 | 20 | 71 | 0 | - | Same day |
As of Mar 31 |
14 | 20 | 71 | 0 | - | Same day |
As of Mar 24 |
14 | 20 | 71 | 0 | - | Same day |
As of Mar 17 |
14 | 17 | 71 | 0 | - | Same day |
As of Mar 10 |
10 | 14 | 70 | 0 | - | Same day |
As of Mar 3 |
8 | 13 | 70 | 0 | - | Same day |
As of Feb 24 |
7 | 10 | 69 | 0 | - | Same day |
As of Feb 17 |
6 | 10 | 63 | 0 | - | Same day |
As of Feb 10 |
5 | 9 | 63 | 0 | - | Same day |
As of Feb 3 |
4 | 7 | 52 | 0 | - | Same day |
As of Jan 27 |
1 | 4 | 28 | 0 | - | Same day |
As of Jan 20 |
1 | 4 | 28 | 0 | - | Same day |
As of Jan 13 |
1 | 3 | 28 | 0 | - | Same day |
As of Jan 6 |
1 | 3 | 27 | 0 | - | Same day |
As of Dec 30 |
1 | 3 | 27 | 0 | - | Same day |
As of Dec 23 |
1 | 2 | 23 | 0 | - | Same day |
As of Dec 16 |
1 | 2 | 17 | 0 | - | Same day |
As of Dec 9 |
0 | 2 | 17 | 0 | - | Same day |
Report date: June 2, 2023
1 Full details on measures that residents can take to prevent internal plumbing from freezing are at Preventing Frozen Water Pipes
2 There may be some properties where it is difficult to determine the exact location of the freeze/cause of no water, the cause is under investigation, or the cause was atypical (e.g., an exposed portion of the pipe during an excavation).
3 This number is determined based on the best available information (e.g., water and sewer excavations). Frost depth is highly variable across the city, often differing from street to street. Some of the factors known to affect frost penetration are snow depth and density, ground cover (e.g., vegetation, concrete), proximity of adjacent infrastructure (e.g., catch basin), atmospheric pressure, exposure to sunshine, initial soil temperature, moisture content of the soil, soil type, and organic matter contained in the soil.
4 For assistance with thawing frozen internal plumbing, property owners must contact a plumber. City thawing service is not available.