Contact us

In an emergency, call 911.

If you missed the opportunity to thank the WFPS members for the care you received, or if you have a concern regarding the services provided by WFPS, please submit feedback online.

Headquarters

2nd Floor, 185 King St.
Winnipeg, MB R3B 1J1

Email: General inquiries
Phone: 204-986-6380

Fire and Paramedic incident inquiry

Email: Incident inquiries
Phone: 204-986-6380

Billing inquiry

Email: Billing inquiries
Phone: 204-986-3001

Career information

Email: Recruiting

Fire Prevention Branch

2nd Floor, 185 King St.
Winnipeg, MB R3B 1J1

Email: Inspections

Public Education Inquiry

185 King St.
Winnipeg, MB R3B 1J1

Email: Public education
Phone: 204-986-6320

Training Academy, Stores, and Mechanical Services

2546 McPhillips St.
Winnipeg, MB R2P 2T2

Access to fire reports

To obtain fire reports from the Winnipeg Fire Paramedic Service (WFPS), submit a request under the Freedom of Information and Protection of Privacy Act (FIPPA) on the Access to Information webpage.

The following types of fire reports are available from the WFPS through the FIPPA process:

  • Apparatus Reports are summaries of firefighting actions and observations of the Fire Officer assigned to each responding apparatus.
  • Fire Investigation Reports are detailed technical reports on fire cause and origin created by the WFPS Fire Investigation Unit for incidents they investigate. These reports are not available until several weeks after an incident due to their technical nature and are only created if there is an investigation.
  • Incident Reports are summaries of property type, fire origin, spread, and, sometimes, cause if there is no investigation.

When submitting your FIPPA request, please specify which report you are requesting: Apparatus Report, Incident Report, Fire Investigation Report or all three.

For insurance companies requesting fire reports for the purpose of processing a claim, consent of the property owner or tenant is required. In cases where a neighbouring property is affected, consent of the neighbouring property owner or tenant is required. Please submit the Consent form after you submit your FIPPA request. Without written consent, FIPPA may require us to refuse portions of your request.

If you have any questions or concerns, contact the Access and Privacy Office.

Feedback

The Winnipeg Fire Paramedic Service (WFPS) strives to provide superior service to the citizens we serve and values your input. Your feedback will help us continuously improve the quality of service we provide.

If you missed the opportunity to thank the WFPS members for the care you received, or if you have a concern regarding the services provided by WFPS, please submit feedback online.

All concerns will be investigated thoroughly and promptly. In order for the WFPS to conduct an investigation details must be submitted in writing to avoid misinterpretation of the events while collecting the information. Please be sure to include the incident date and location as this information is required for WFPS to identify the incident. An acknowledgement letter will be sent to you within five (5) business days of receipt. Upon completion of the investigation a letter outlining the findings of the investigation and final disposition will be sent to you.

You may also download and print the Feedback Form and mail to:

Winnipeg Fire Paramedic Service
2nd Floor, 185 King St.
Winnipeg, MB R3B 1J1

Media inquiries

Members of the media seeking information from the Winnipeg Fire Paramedic Service, requesting interviews with Winnipeg Fire Paramedic Service employees, or requesting facility access must contact Corporate Communications.

Corporate Communications

Email: city-mediainquiry@winnipeg.ca
24-Hour Media Inquiry Line: 204-986-6000

All media releases related to Winnipeg Fire Paramedic Service can be found on the Media releases page.

Access to Patient Care Reports

To obtain a patient care report (PCR) from the Winnipeg Fire Paramedic Service (WFPS), submit a request under the Personal Health Information Act (PHIA) by clicking here or downloading the Personal Health Information Access Request form and submitting as follows:
Mail:
Winnipeg Fire Paramedic Service
2nd Floor, 185 King Street
Winnipeg, MB R3B 1J1
Email:
Fax:
204-986-7920

The patient's signature is required on the request form.

Please provide a copy of your government-issued photo I.D. (i.e. driver's license), and Manitoba Health card to FPS-Inquiries@winnipeg.ca, as we are required to establish proof of identity in order to release personal health information.

Requesting another person's PCR

To obtain another person's PCR you must indicate, on the Personal Health Information Access Request form, how you are authorized to act on the patient's behalf in accordance with section 60 of PHIA.

Documents for proof of identification/authorization include, but are not limited to: government-issued photo I.D. (i.e. driver's license), provincial health card, death certificate, power of attorney, executor of estate, etc.

Without written authorization from the patient, or proof of identification/authorization, PHIA may require us to refuse your request.

If you have any questions contact FPS-Inquiries@winnipeg.ca or 204-986-6380.

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Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

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Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.