Damage claims

For damage involving snow clearing operations, residents are encouraged to report all vehicle claims to MPI and property damage claims to their property insurers to ascertain whether there is insurance coverage available to them. If residents are unsure about who to contact regarding snow removal damage to private property, they are welcome to report it to the City. Notification of a potential claim may be submitted in writing, by phone, email, Canada Post, or fax to 311, as soon as possible.

Claims should include:

A detailed description of your property damage
Documentation to support a claim such as: photos, receipts and estimates
Reasons outlining why they believe the City of Winnipeg is responsible for the damage

The City frequently enters into contracts with private contractors to perform work on the City's behalf. The City's agreements with the contractors contain a requirement that the contractor take responsibility for their work and respond directly to claims for any damage they may have caused.

If it is determined that a contractor had control over the accident location at the time loss or damage occurred, the City's adjuster will forward the claim to the contractor for their investigation and handling.

Residents will be advised in writing when their claims have been forwarded to a contractor.

Claim procedure

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