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Good Friday and Easter Monday – View holiday hours for City of Winnipeg facilities and services from March 29 to April 1.

Good Friday and Easter Monday – View holiday hours for City of Winnipeg facilities and services from March 29 to April 1.

Community Services
Accessibility

Activity terms and conditions

Important Information

  • Transfers and withdrawals can be completed by calling 311 or in person at an indoor recreation facility.
  • Please avoid attending programs if you are feeling unwell.
  • Programming is subject to change in accordance with potential COVID-19 impacts.

Activity Cancellations:

  • Activities are subject to change.
  • You will receive a full refund if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, inclement weather, etc.
  • If the activity has already started, your refund will be prorated based on the number of classes already held.
  • Your refund will not be subject to the Program Withdrawal Fee.
  • Outdoor activity cancellations will be posted to winnipeg.ca/cms/recreation after 9:00 a.m. each day, and are available by calling 311. An outdoor activity may be cancelled throughout the day if any of the following conditions arise:
    • The weather turns to thundershowers during the day.
    • Lightning and/or thunder are present.
    • Access to a phone for emergencies, first aid kit or washroom facilities are not available.

Refunds:

  • Refunds will be automatically processed as a credit on account, unless otherwise requested.
  • Upon request for refund in lieu of a credit, the method of refund is determined by original payment.

Learn to Swim

6 to 10 Week Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

1 to 5 Week Sessions or Condensed 5 Class Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
  • Transfers out of an activity are accepted up to the day prior to the 2nd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.

Learn to Skate

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Leadership

  • New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

Activities 3 Days or Less in Duration

  • New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

All Other Activities

  • New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Last update: March 28, 2022

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