Due to scheduled maintenance, some online service request forms and My Account will be unavailable starting at 10 p.m. on Wednesday, August 12 and continuing overnight. Service requests cannot be submitted by phone or online during this time. Contact 311 by phone or on social media for urgent matters only. MyUtility will remain available.
Did you know?
Service crews with the Wastewater Services, Local Sewer Branch work from 7 a.m. to 6 p.m., 7 days a week, 364 days a year? They work on all holidays except Christmas Day. These are the staff that respond to sewer backups, plugged catch basins, missing manhole covers and street flooding. So, when you see these staff working on a weekend or on a holiday, you'll know they are not working overtime – they are simply working their regular shift.