Winnipeg Transit completes install of bus operator safety shields amid pandemic

May 19, 2020

Winnipeg Transit completes install of bus operator safety shields amid pandemic

A multi-year project designed to protect Winnipeg Transit bus operators from the threat of assault was completed a month before expected, just in time to serve an unexpected but critical purpose.

“We quickly realized how important the shield was in our defense against COVID-19, as well,” said Randy Tonnellier, operations manager for Winnipeg Transit.

In early May, Transit completed the fleet-wide installation of bus operator safety shields, a month earlier than originally anticipated. The shields were brought in to protect bus operators against the threat of violence. In 2017, a bus operator was killed on the job, sending ripples of shock throughout Winnipeg Transit.

Operator Logan Poole remembers a series of discussions in the wake of the death, unlike any other he had experienced in his 16 years at Transit. He said management gave them an open floor to talk.

Similar discussions over how to increase safety were also taking place at City Hall, and a committee was formed at Transit, made up of managers like Tonnellier, maintenance staff, other stakeholders and operators like Poole.

Years earlier Transit had tested and decided against a different type of safety shield that wasn’t popular with operators. Poole said there were issues with visibility, longevity and durability, but also that some operators weren’t keen on the idea of any shield.

The committee took steps to ensure they landed on a design that addressed the physical issues with the previous one, conducting extensive research to come up with their specs. It reached out to other transit systems to hear what kinds of attacks operators had faced and what kind of barrier would be the best to prevent them, then issued a detailed RFP.

From December 2017 to August 2018, a time-span that would allow for testing in all weather conditions, around 700 operators had the chance to try out two different shield designs, including the one that was selected.  It was made of a tempered glass, had a slide window and didn’t take up premium space in the aisle.

In spring 2019, City Council voted in favour of a plan to spend an estimated $3.15 million to see the shields installed within a year. The first shields were in buses by June of 2020 and Transit committed to seeing the rest installed within a year.

“We really had to hustle,” said Tonnellier, noting the manufacturer also needed to be up to the timeline. Fortunately, it was met, and by the time COVID-19 arrived in Winnipeg in March 2020, shields had been installed in all but a few dozen buses.

Winnipeg Transit riders are reminded about social distancing guidelines.
Winnipeg Transit riders are reminded about social distancing guidelines.

“We were able to have only shield-equipped buses on the road,” said Tonnellier. “So we were lucky that way, adding a physical barrier to help protect our drivers from the spread of the pandemic.”

Tonnellier said he can’t recall any discussion in the planning stage over the potential value of the shields during a pandemic, as a barrier.

“It’s just a very fortunate coincidence,” he said.

Poole called the shield an extra boon in the fight against the virus, but emphasized he and other operators feel more secure knowing it’s there to serve its intended function: preventing attacks.

“If you ask anyone who’s had a scary situation how they feel about the shield, they’ll tell you they’re glad it’s there,” he said.


Transportation and Streets

Was this information helpful?

How can we make this web page better?

Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

Ces renseignements sont-ils utiles?

Comment pourrait-on améliorer cette page Web?

Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.